Service Incident

On January 20, Billables AI experienced a partial service outage between 8:50 AM and 10:20 AM (PT) that affected dashboard access and document activity tracking.

What Happened

During this window:

• Dashboard access was limited for some users.

• Document activity was not captured. Users whose document activity could not be recorded were shown an in-app warning notifying them that this activity was not captured.

All other integrations continued operating normally, and the service has since been fully restored.

Current Status

The underlying issue has been resolved. However, you may still notice delays in time entries being generated, particularly for activity from Microsoft integrations (including email, calls, and calendar events). All activity data outside the document capture window continues to be processed, and delayed entries will populate as processing completes.

What This Means for Your Data

• Document activity that occurred between 8:50–10:20 AM PT on January 20 could not be captured.

• Users affected by this gap were explicitly notified at the time.

• All other activity data remains intact.

• Time entries may appear more slowly than usual while processing catches up, especially for Microsoft-related activity.

Next Steps

We are actively investigating the root cause of this incident and will share additional details and remediation steps once that review is complete. Our goal is to prevent similar disruptions and improve resilience around document activity capture and dashboard availability.

If you have questions or notice anything unexpected in your account, please contact our support team at support@billables.ai.