Service Incident
Service Incident: Partial Outage on February 19
Incident Report Update: Authentication Service Disruption
Status: Resolved
Start Time: 8:15 am PST
Resolved: 9:30 am PST
Impact: Users may have experienced login failures or degraded access during this window.
Summary
The authentication-related disruption caused by our third-party provider has been fully resolved. All login and session validation services are now operating normally.
Core application data processing remained fully operational throughout the incident. No customer data was lost or compromised.
Root Cause
Our contracted authentication provider experienced elevated latency and degraded performance within their core and administration services, which caused authentication requests to fail or be delayed.
You can review their status history here:
https://status.clerk.com
What This Means for You
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Login functionality has been restored
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Data ingestion and processing continued normally during the incident
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If you use the Desktop App, you may need to reconnect
Some Desktop App sessions may have been disconnected during the outage. If you see an exclamation mark (!) on the app icon or are prompted to sign in, please